Frequently Asked Questions

As a result of the extra measures introduced by the government, we will unfortunately be closed again from Sunday 19 December.

If you have bought a ticket to visit the museum in the next four weeks, you will have received an email with instructions on how to claim a refund, change the date of your visit, or donate the price of your ticket. If you have not received an email, please mail servicedesk@ticketteam.nl to arrange a refund or new reservation. Please include the order number, your name, and the email address through which the booking was made.

If you prefer to contact us by phone, call our service desk on 0252 70 75 88, Monday-Friday from 09.00 to 17.00.

 

GENERAL

 

What measures have Fotomuseum Den Haag and KM21 introduced in response to COVID-19 (coronavirus)?

Fotomuseum Den Haag and KM21 are keen to ensure that your visit is as safe and responsible as possible at this time of COVID-19 (coronavirus). We have therefore introduced a number of measures and made changes to the way you visit the museum, in compliance with the official guidance (RIVM) and the ‚ÄėSafe and responsible reopening of museums‚Äô protocol drawn up by the Dutch Museums Association. This protocol, a set of special measures and a number of changes to the building will ensure that you can safely enjoy your visit, and that our staff, volunteers and suppliers can work safely at the museum.

 

What general hygiene measures have been introduced? 

To guarantee your safety, we are complying with the hygiene rules applicable throughout the country:

  • Wash your hands regularly¬†
  • Cough and sneeze into the crook of your elbow. Use paper tissues to blow your nose and throw them away immediately in a closed waste bin, then wash your hands.¬†
  • Do not shake hands.
  • Stay home if you have cold symptoms (such as a blocked or runny nose, sore throat, slight cough or increased body temperature up to 38 degrees), fever and/or shortness of breath

 

What impact will the coronavirus measures have on my visit? 

A number of specific conditions apply to museum visits: 

  • All visitors aged 13 and over must have a valid Covid pass to gain entry to the museum. You will be asked to show your pass at the entrance, and are kindly requested to cooperate with the check.
  • It is mandatory for visitors aged 13 and over to wear a face mask.
  • Do not come to the museum if you are unwell.¬† If necessary, you can change your reservation at no extra cost by calling 0252-707588 or e-mailing servicedesk@ticketteam.nl.
  • Please keep a distance of 1.5 metres from other visitors and from our staff.¬†
  • You must pay using a bank card or smartphone.¬†
  • Our staff are there to ensure the safety of the art and compliance with the coronavirus measures. Your cooperation is kindly requested. They are there to help you.¬†

 

What can I do to make my visit as safe and pleasant as possible?

At the moment, a museum visit will differ from what you are used to. Remain pleasant and considerate towards others at all times, and enjoy your visit! 

 

I am not able to come to the museum at the moment. Can I still enjoy the collection? 

Unfortunately, not everyone will be able to visit a museum at the moment. Luckily, however, KM21 and Fotomuseum Den Haag¬†can now be visited online. On the Instagram and Facebook accounts of Fotomuseum Den Haag¬†you will find a series of ‚ÄėPhoto Stories‚Äô (in Dutch only)¬†about works in our collection. On www.kunstmuseum.nl you will find virtual tours and mini-exhibitions by our curators and their colleagues from Kunstmuseum Den Haag.

 

How long will the special rules apply at the museum?
That is impossible to say, unfortunately. Our rules are based on the national measures introduced in response to the coronavirus, and other measures specifically for the museum sector. We cannot therefore indicate at this stage when the measures will no longer apply to our museum. 

 

I would really like to support the museum during this period. What can I do?

Fantastic that you want to support us! You can make an online¬†donation,¬†or by bank transfer to NL11 RABO 0362803331, account name Kunstmuseum Den Haag, quoting ‚Äėdonation‚Äô.

Structural support is also most welcome, of course. If you wish to support us on a more regular basis, you might consider becoming a Kunstmuseum Fund donor. You can find more information here.

 

TIME SLOTS AND TICKETS

 

Do I have to book a time slot? 

Book a time slot in advance to be sure of your visit to the museum. There is a very limited number of tickets per time slot available at the box office, buy your day ticket(s) via this page. You must also reserve a time slot if you are a Friend of the museum or holder of a Museum Card, Rembrandt Pass or Vriendenloterij VIP Card.

 

I am not able to book online. Can I also order tickets by phone? 

You may also reserve your ticket by phone. Simply call 0252-707588 during office hours (Monday-Friday, 09:00 to 17:00) or in the weekend (Satuday-Sunday 09.00 to 15.00). Please note: you will need to give a valid, working email address in order to receive your e-ticket. 

 

Can I buy a ticket at the museum? 

There is a very limited number of tickets per time slot available at the box office, buy your day ticket(s) via this page. We recommend that you reserve a time slot in advance to be sure of your visit to the museum.

 

Can I book a tour / visit the museum in a group?

Yes, it is possible to book a tour/visit the museum in a group. Please contact reserveringen@kunstmuseum.nl



Can I buy a combination ticket for Fotomuseum Den Haag / KM21 and Kunstmuseum Den Haag?

No, unfortunately this is not possible. You can, however, reserve a time slot in Kunstmuseum Den Haag immediately after your visit to Fotomuseum and KM21 via www.kunstmuseum.nl.

 

I have reserved a ticket but I am ill. Can I change or cancel my booking?

You may change your booking, free of charge, by calling 0252-707588 or e-mailing servicedesk@ticketteam.nl. 

 

Do I also have to book a ticket if I am a Friend of the museum or in possession of a Museumkaart, VriendenLoterij VIP card, Rembrandtpas, Ooievaarspas, Rotterdampas or ICOM card?

Yes, you must also reserve a time slot if you are a Friend of the museum or holder of a Museum Card, Rembrandt Pass or Vriendenloterij VIP Card. There is a very limited number of tickets per time slot available at the box office, buy your day ticket(s) via this page. 

 

YOUR VISIT

 

Do I have to show a Covid pass to enter the museum? 

Yes, visitors aged 13 and over must show their Covid pass if they wish to enter the museum. You will be asked to show your pass at the entrance. Please stay home if you are experiencing cold symptoms.

 

Do I have to wear a face mask? 

It is mandatory for visitors aged 13 and over to wear a face mask.

 

How long may I spend at the museum?

You can stay as long as you like.

 

Are there exhibitions or collection items that cannot be viewed?

All exhibitions and items from the collection which are on display can be viewed. 

 

I only want to visit KM21 or Fotomuseum Den Haag. Is that possible?

It is possible to only visit KM21 or Fotomuseum Den Haag. You can also visit both.

 

Are refreshments available at the museum?

Refreshments are available at restaurant Gember. If you want to sit inside, you have to show a Covid certificate. 

 

Are the toilets open? 

Yes, our toilets (including our disabled access facilities) are open. They are down the stairs beside the ticket office (a lift is also available).

 

Are there activities for children at the moment?

Our activity sheet for children is available at the register. For more information (Dutch only), click here. 

 

Is the museum shop open?

A limited range of exhibition catalogues, photobooks and photo cards are on sale at the ticket office in the lobby. The range is much smaller than before, and can be found on a display beside the ticket desk. The member of staff on the ticket desk will take payment for your purchase(s) (by card only).

 

I have difficulty walking/I am in a wheelchair. Can I visit the museum? 

Yes, this is possible. Read more about accessibility here.

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